‌RYDE TOWN COUNCIL

Community Emergency, Pandemic and Winter Plan

Plan developed by: Lucy Nicholas

Updated September 2024 Review date: Sept 2025

‌Contents

INTRODUCTION

Why is resilience important?

Communities that spend time planning and preparing are best placed to respond to and recover more quickly from local or wider emergencies.

They can use local knowledge and expertise to identify and prioritise risks and put in place plans to mobilise local skills and resources in response to an emergency

Definition of an emergency

An emergency / major incident is any event or circumstance (happening with or without warning) that causes or threatens death or injury, disruption to the community, or damage to property or to the environment on such a scale that the effect cannot be dealt with by the emergency services, local authorities and other organisations as part of their normal day-to-day activities.

What are the benefits of community resilience?

1. It identifies who in your community might need your help

2. It makes you aware in advance of local risks and mitigation measures which could reduce the likelihood of an emergency occurring

3. Preparing yourself, your family and your community makes it easier to recover from the impacts of an emergency

4. Utilising local knowledge, skills and resources can significantly reduce the impact of an emergency: Local emergency responders will always have to prioritise those in greatest need, especially where life is in danger and during those first few critical hours.

Why develop a Community Emergency Plan?

To increase resilience within the local community (before, during and after emergencies) and to link into the Isle of Wight Council’s (statutory authority) and emergency services’ emergency response structures.

This Plan documents how Ryde and Binstead would respond in an emergency situation e.g. while awaiting the assistance of statutory authorities’/emergency services, or in support of them.

It is not the role of the community to take on the responsibilities of these agencies e.g. to save life; to take any risks to themselves; or to cope for hours without agencies’ help and support.

1. ‌Distribution List

   
   

   Name	Role	Contact number/email address
   Isle of Wight Council	Emergency Management Team	(01983) 823316 (opening Times: Monday - Thursday 8.30am - 5.00pm; Friday 8.30am - 4.30pm). For emergencies only, out of office hours – (01983) 821105 Emergency.Management@iow.g ov.uk
   Hampshire Constabulary	Police (ASB reports) 101 Sgt Matthew Browne Gregory Rogers	Browne, Matthew (20230) matthew.browne@hampshire.police.uk Gregory.rogers@hampshire.police.uk 07811519541
   Hampshire and Isle of Wight Fire and Rescue Service		Main number: 023 8064 4000 Out of hours: 023 8038 6390 Evening: 023 8038 6390
   RNLI Headquarters and in shore rescue	Appley Lane, Ryde PO33 1ND	564564

   
   

2. ‌Aim and objectives

   
   

   Aim of the plan:

   
   

   To enable the co-ordination of community support during an emergency, including the Pandemic within the community.

   
   

   Objectives of the plan:

   1. Identify the risks to the community and relevant response actions

   2. Identify vulnerable people / groups / settings in the community

   3. Identify resources within the community that can support the response to an emergency / Pandemic

      
      

   4. Support the Isle of Wight Pandemic Prevention, Incident and Outbreak Control Plan and wider emergency planning arrangements

      
      

3. ‌Community Response Team

   
   

   If required to do so a Community Response Team will convene, comprising:

   
   

   Name	Role	Contact details
   Lisa Dyer	Town Clerk	clerk@rydetowncouncil.gov.uk
   Ilze Van De Merwe	Note Taker , social media and Admin	reception@rydetowncouncil.gov.uk
   Cllr Richard May	Council Community Liaison	Cllr Richard May Richard.May@rydetowncouncil.gov.uk
   Diana Conyers	Town Councillor, IWALC Chair, CAB Liaison	conyersdiana@gmail.com
   Peter Bourne	Methodist Church	peter.bourne5@btinternet.com
   Trevor Nicholas	CEO Aspire Ryde	trevor@aspireryde.org.uk
   Steve Johnson	Ryde Community Connector	steve@aspireryde.org.uk
   Darren Steed	Resillience Co-ordinator	darren.steed@iow.gov.uk
   Rebecca Swan	Youth Work Manager, Network Ryde	rebecca.swan@networkryde.org
   Claire Steen	Manager, Barnardo’s	claire.steen@barnardos.org.uk
   Toby Eaglen	Sovereign Housing	toby.eaglen@sovereign.org.uk

   
   

   Karen Lucioni	IWC Community Safety	Karen.lucioni@iow.gov.uk
   Mark Meredith	Southern Housing	Mark.meredith@shgroup.org.uk
   Steve Bell	Ryde Foodbank	steve@gracechurch-iow.co.uk

   
   

   This Team can meet virtually or in person, in line with current guidance for social distancing and will liaise with the authorities and co-ordinate activity within the community. A suggested agenda for the Team meeting can be found in Appendix 2.

   
   

   Responsibilities of Parish/Town Councillors:

   • To assist the Parish/Town Community Response Team Co-ordinator in identifying other community volunteers.

   • To take part in exercises arranged to test the cascade call out system and working of the register.

   • To assist the Parish/Town Council in dealing with any emergency which may affect the community.

   
   

4. ‌Local Risk Assessment

   Please see Appendix 8 for Risk Assessment Matrix to help you calculate scores for each of the risks listed below.

   
   

   Risks	Impact on community	What can the Community Response Team do to prepare?
   PANDEMIC		In case of localised lockdown and shielding: - Dropping off food

   • High number of people become infected and ill

   • Medical facilities overstretched

   • Vulnerable residents have no support or receive limited support

   • Disproportional impact on some of the community groups (elderly, clinically extremely vulnerable, BAME)

   • Promoting awareness of, and compliance with, latest government guidance on PANDEMIC (see Appendix 6)

   • Promote the IW Self-Isolation Toolkit : https://www.iow.gov.uk/document library/download/Pandemic-self- isolation-toolkit

   • Activate volunteers to help people living alone with:

   
   

   Pandemic Flu
   Severe weather including flooding *See Annex 1
   Power failure
   Communica tion failure

   • Dropping off prescriptions / anti-viral flu drugs

   • Looking after pets

   • Keeping in touch with infected people and those who are shielding through email /phone.

   • High number of people become infected and ill

   • Medical facilities overstretched

   • Vulnerable residents have no support or receive limited support

   • In Autumn, distribute information about ‘flu jabs’ on local website and newsletter

   • Share plans with the community During Pandemic

   • Put up NHS posters, and share with churches, shops, etc.

   • Consider cancelling public gatherings and meetings, as advised by the NHS

   • Activate volunteers to help people living alone with:

     • Dropping off food

     • Dropping off prescriptions / anti-viral flu drugs

     • Looking after pets

     • Keeping in touch with infected people through email /phone.

   • Flooding of streets

   • Damage to property

   • Blocked roads

   • Power failure

   • Contact the Environment Agency in the event of a flood

   • Provision of shelters if required.

   • Ensure Island Roads are alerted

   • Disseminate information via notice boards and group members

   • Loss/partial loss to the parish of electricity and/or gas

   • Supply information via Parish/Town Council Office and web site. Facebook page, Local Radio and Notice Boards.

   • Arrange for shelters to be available in the event of prolonged power failure

   • Provide standby generation to cover critical medical situations

   • Loss/partial loss to the parish of land line and mobile communications

   • Provide emergency communications for residents to contact Emergency Services only.

   • Provide general information via Parish/Town Council Office and web site. Facebook page, Local

   
   

   		Radio and Notice Boards.
   Major fire
   Loss of road access
   Hazardous material incident, e.g. gas explosion, petrol station explosion
   Pollution including: sea-based, food, land, air
   Railways incident including failure of the Ryde signal box
   Total loss of water supply
   Aircraft

   • Evacuation of homes/businesses

   • Blockage of roads

   • Loss of services

   • Provision of shelters in case of evacuation.

   • Information provided via Parish/Town Council Office and web site. Facebook page, Local Radio and Notice Boards.

   • High Street blocked

   • New Road blocked

   • Information provided via Parish/Town Council Office and web site, Facebook page, Local Radio and Notice Boards.

   • Provision of local assistance for medical emergencies

   • Evacuation of homes/businesses

   • Blockage of roads

   • Loss of services

   • Provision of shelters should evacuation be required.

   • Information provided via Parish/Town Council Office and web site, Facebook page, Local Radio and Notice Boards.

   • Evacuation of homes/businesses

   • Blockage of roads

   • Loss of services

   • Assistance provided to emergency services as required. Information provided via Parish/Town Council Office and web site, Facebook page, Local Radio and Notice Boards.

   • Evacuation of any effected properties

   • Blockage of roads

   • Loss of services

   • Assistance provided South West Trains where appropriate.

   • Assistance provided to emergency services as required.

   • Drinking water supply/cooking and washing

   • Personal hygiene

   • Information provided via Parish/Town Council Office and website, Local Radio and Notice Boards

   • Identification of locations for water bowsers and pallets of water for distribution.

   • Evacuation of any

   • Assistance provided to

   
   

   incident in relation to Sandown or Bembridge airport	effected properties	emergency services as required.
   Please note the following Snow Code from the Department for Transport You can clear snow and ice from pavements yourself. It’s unlikely that you’ll be sued or held responsible if someone is injured on a path or pavement if you’ve cleared it carefully. How to clear snow and ice When you clear snow and ice:

   • Blockage of roads

   • Loss of services

   • do it early in the day - it’s easier to move fresh, loose snow

   • don’t use water - it might refreeze and turn to black ice

   • use salt if possible - it will melt the ice or snow and stop it from refreezing overnight (but don’t use the salt from salting bins as this is used to keep roads clear)

   • you can use ash and sand if you don’t have enough salt - it will provide grip underfoot

   • pay extra attention when clearing steps and steep pathways - using more salt may help

   
   

5. ‌Community Resources

   
   

   In the event of injury or illness within the community the assistance of professional medical support should be sought (e.g. Ambulance, Doctor, Paramedic, First Responder, Qualified First Aiders). List details of the medical support available in your area.

   
   

   Name	Address / Tel no.	Additional Info
   St. Mary’s hospital	Parkhurst Road, Newport, PO30 5TG	822099
   Argyll House Surgery	Argyll Street, Ryde, PO33 3BY	562955
   Esplanade Surgery	19 Esplanade, Ryde, PO33 2EH	618388
   Tower House Surgery	Tower House, Rink Road, Ryde, PO33 1LP	817200
   Ryde Health and Wellbeing Centre	Pellhurst lane, Ryde, PO33 3DT	618444
   British Red Cross	33 High Street, Ryde, PO33 2HT	615439

   
   

   The following local voluntary groups have pledged voluntary support in an emergency:

   
   

   Name	Address / Contact details	Additional Info
   Aspire Ryde	Trinity Buildings, Dover Street, Ryde, PO33 2BN	Trevor Nicholas, 716020
   Ryde Foodbank	81 Marlborough Road, Ryde, PO33 1AN	Steve Bell steve@gracechurch- iow.co.uk
   Citizens Advice	C/o Aspire Ryde	Diana Conyers
   Ryde Volunteer Bank	c/o Aspire Ryde	Volunteer Coordinator @Aspire Ryde, 716020
   Network Ryde	St Thomas Church, St Thomas Street, Ryde	Rebecca Swan, 300128
   Respect Ryde	Ryde Town Hall	Karen Lucioni, 07506930109
   Ryde Lions	Gordon J Barton	gordonjbarton@btinternet.com

   
   

   Waterside Community Trust

   Todd Miller

   rydebeachlifeguards@gmail.com 01983 563656

   
   

   Please see Appendix 9 for a complete list of approved contractors

   The following tradesmen or members of the community with trade skills, have volunteered their support or can be called upon in the event of an Emergency. They are known by the Parish Council to be bona fide tradesmen.

   
   

   Trade	Name / Contact details	Contact Info
   Lemlec Electrical Ltd	Ryan Smith-Matthews	ryan@lemlecelectrical.co.uk 07903392475/01983 294557
   Lemlec Plumbing	Sam/Ryan	07752260597/01983 294557 admin@lemlecmechanical.co.uk
   Browne Electrical services ltd	Jordan Browne	Browneelectricalservices@gmail.com 07765065257
   Highbury Mechanical Engineering	David Mayes	david@highbury-uk.co.uk 07799475595
   Jason O’Donnell	Test the Wight (PAT Testing Council offices)	jason@testthewest.co.uk 01983 566510
   WJ Weatherick Plumbing and Heating	Mr. Weatherick	Waz1705@sky.com 07780 692894
   MG Heating	Ray (Council office boiler)	ray@mgheating.co.uk / info@mgheating.co.uk 01983 537331
   Dial a rod Engineering services		dares@btconnect.com 01983 524245
   JL Clearance	Jack Langridge	Jlclearance84@gmail.com 07526213674
   Renodrain	Jamie	07999 989706 info@renodrain.co.uk

   
   

   Biffa	Luke McCormick	Luke.mccormick@biffa.co.uk 01983 821242 Head Office – 0800 307307
   Chant Lock Security Service	Christine	enquiries@chantlocklocksmiths.co.uk 01983 528277
   PC Consultants	Daniel Dunn	Daniel.dunn@pcconsultants.co.uk 07528908472/01983 811711
   Hursts Ryde	Maintenance supplies	01983 562379
   Environmental Officers	Steve Whalley	07970009899
   Southern Water		01962 716631
   Energy Companies	Npower Business: British Gas Business: SSE Business: Scottish Power:	08000093704 03331221977 08000723317 SSE email address for quotes: direct.sales.basingstoke@sse.com 08000740052

   
   

   The following people could provide other support if required (such as leaflet drops, shopping, welfare checks, intelligence gathering and so on):

   
   

   Name	Address/contact details	Comments/ Specialist Skills
   Ryde Volunteer Bank	c/o Aspire Ryde	Shopping, prescription/food deliveries, phone befriending
   Aspire Ryde	Trinity Buildings, dover Street, Ryde, PO33 2BN, 716020	Coordinating helpline and hub.
   Respect Ryde	C/o Ryde Town council, Cllr Karen Lucioni	07506930109
   Ryde Lions	Gordon Barton	Community volunteering
   Rotary	Barrie Jehan	Community volunteering

   
   

   The following local transport businesses and/or individuals can be called upon to transport people, essential equipment or provisions in the event of an emergency.

   
   

   Name	Contact Details	Capacity
   Aspire Ryde	Trinity Buildings, dover Street, Ryde, PO33 2BN, 716020	Minibus & Van
   John’s Club	62 High Street, Shanklin, PO37 6NJ	Transport
   Wightlink	Headquarters phone number, 0333 999 7333	Fast cat/car ferry from Fishbourne, transport off island
   Hover travel	Quay Road, Ryde, PO33 2HB, 0345 222 0461	Hovercraft, transport off island
   Southern Vectis	Simon Moye (Operations Manager) Simon.moye@southernvectis.com 01983 827055	Transport
   Ryde taxis	Smallbrook Stadium Ryde, PO33 4BH, 811 111	Transport
   Vectis Taxis	40 Great Preston Road, PO33 1EF, 777007	Transport

   
   

   The following community facilities could be used to support emergency services for use as a place of safety or in the response to an emergency or an outbreak:

   
   

   Building	Location and Capacity	Contact Details of key holder
   Ryde Town Council Offices	10 Lind Street, Ryde, PO33 2NQ Tel: 811105	Lisa Dyer (Town Clerk)
   Ryde Methodist Church	14 Garfield Road, Ryde, PO33 2PT	Peter Bourne, 812028
   St Thomas’ Church	Ryde High Street	Rebecca Swan (Youth Work Manager, Network Ryde
   Aspire Ryde	Holy Trinity buildings, Dover Street, Ryde, PO33 2BN, Tel: 716020	Trevor Nicholas, (CEO Aspire Ryde)

   
   

   ARCH	Ryde High Street	Julie Monaghan (ARCH Manager, Aspire Ryde)
   Binstead Community Centre	Coniston Avenue, Binstead, Ryde, PO33 3SB. Tel: 567 041	Telephone: 614543 dave.eden@outlook.com
   Oakfield Primary School	Appley Lane, Ryde, PO33 1NE	Vikki Reader, Head teacher 563732
   Haylands Primary School	Bettesworth Road, Ryde, PO33 3HA	Head teacher, Lisa Nicolson 563372
   Ryde Academy	Pell Lane, Ryde, PO33 3LL	Joy Ballard 567331
   St. John’s Church Hall	High Park Road, Ryde, PO33 1BX	564433

   
   

   Please complete section below

6. ‌Methods of communicating with residents

   
   

   Communication System	Contact/Responsibility	Comments
   Notice boards	Ryde Town Council
   Town / Parish Council Meetings	Ryde Town Council
   Community Forum	Ryde Community Forum contact list	Alison Pearce
   Email/websites	RTC / Aspire/ Network Ryde/ Schools/ Ryde unite contact list
   Telephone Cascade	Through emergency group in first instance
   Letter drops/door knocking	Volunteer bank
   Facebook & Other Social Media	RTC/Network Ryde/Aspire

   
   

   Zoom Meetings	Emergency group to arrange
   Local press	RTC

   
   

7. ‌Vulnerable groups and settings

   that may require enhanced communication / support during an emergency or outbreak – these groups may also assist in identifying vulnerable residents in an emergency.

   
   

   The Isle of Wight PANDEMIC Prevention, Incident and Outbreak Control Plan defines three categories of vulnerable individuals in the case of Pandemic:

   • Category A - Extremely clinically vulnerable people who are shielding. There are currently approximately 6,000 shielded people on the Isle of Wight. The scheme is well developed for these people but will cease on 31st July 2020.

   • Category B - Clinically vulnerable people (over 70s, people with specific medical conditions and pregnant women).

   • Category C - Other vulnerable people (not at increased risk due to medical reasons) who are at risk due to the restrictions put in place through social isolation, worsening mental or physical health, or risk of violence. It includes people who are homeless and who need to self-isolate, people with specific disabilities, people with at-risk factors where social isolation exaggerates or worsens illnesses or their circumstances (including drug and alcohol dependency), those who need safeguarding such as children and vulnerable adults, traveller communities, financially vulnerable, and the BAME community.

   
   

   The ‘Community Cell’, which is a sub-group of the Isle of Wight Council’s Silver Group response to the pandemic, provides Isle of Wight residents with a dedicated Helpline 01983 823600 and response provision for those who are vulnerable as a consequence of PANDEMIC.

   
   

   Vulnerable Island residents can access support, advice, and assistance with specific needs such as shopping, and medication pick-up and delivery.

   
   

   The Helpline provision follows a three-stage process:

   • Triage (identify need, urgency and signposting to relevant support provisions);

   • Coordination (how to best match the resident to the required support and make the relevant referral);

   • Response (act on referral and provide the support needed through the community responder provisions).

   
   

   Additionally, the service can provide regular ‘check in’ contact to ensure residents without support continue to feel safe and supported with any needs.

   
   

   The Community Cell also offers support to shielded residents on the Isle of Wight (Category A).

   
   

   Locally, Community Response Team will support these arrangements as follows:

   
   

   Local Ryde Helpline (01983 716020) available Monday to Friday and linking to Island wide helpline for coverage at weekends. Provision for the delivery of emergency food parcels, Cooked meals, prescriptions. Also, the provision of shopping for those who are shielding and a phone befriending service to support those experiencing loneliness and isolation.

   
   

   See the extract from the Isle of Wight PANDEMIC Prevention, Incident and Outbreak Control Plan with examples of the High-risk settings, locations and communities on the Isle of Wight in Appendix 3.

   
   

   Details	Location	Contact Number
   Schools/Nurseries	Dover Park Primary	562617
   	Greenmount Primary	562165
   	Oakfield Primary	563732
   	St Mary’s Primary	562000
   	Haylands Primary	563372
   	Binstead Primary	562341
   	Ryde Academy	567331
   	Ryde School	562229
   	Five Ways nursery and pre- prep	616272
   	Chatterbox Nursery Ltd	616779
   	Casa Dei Bambini Montessori	566482
   	Haylands Pre-School	617185
   	Cheeky Chimps	562414
   	KNL Childcare Ltd	616648
   	Island little Herons playgroup	884801

   
   

   

   
   

   Name	Location	Contact number
   Care Homes/Sheltered Housing	Ryde House Group	822629
   	Highfileds Nursing Home	811015
   	Adelaide Resource Centre	568621
   	Ryde Village	0808 1699 788, ask for the well-being team
   	Victoria House Care Home	614515
   	Annefield Grange	617327
   	St. Vincent’s	563248
   	Merrydale	563017
   	Cameron House	564184
   	Quarry Oaks care home	616862
   	Islecare	566437
   	Fairhaven	568929
   	Easthill Home for deaf people	564068
   	Newton Lodge	611324
   	The Church House	563540
   	Esplanade House Greengates	616683 564418
   	Fellowship House The Foyer Home housing refugees Hope House The Augusta	812743 Sovereign Housing 823040 Contact Philippa Dailey, PDaley@actioniw.org.uk Contact, Geraldine Gardener, geraldine@aspireryde.org.uk 716020 / out of hours – 07437 451050 Aspire Ryde Community

   
   

   Wilde Arms Houses

   connection team steve@aspireryde.org.uk 716020 / out of hours – 07437 451050

   
   

   Name	Location	Contact number
   Manufacturing Sites	Liz Earle	813980
   	DDC Electronics	817300
   	Separator Spares International	813020
   	Island Print	717265
   	Academy Glass and Glazing	611166
   	Ltd
   	IOW Group Ltd	817070
   	Reynolds and Read	523565
   	DNN Signs UK	717265
   	Doncaster Trucast	567611
   	Electric Centre	617078

   
   

   Name	Location	Contact number
   Pubs	The King Lud	562942
   	Ryde Castle Hotel	563755
   	The Solent Inn	564265
   	The Castle Inn	613684
   	Yelf’s Hotel	564062
   	The Falcon	563900
   	The Star Inn	615533
   	S Fowler & Co	812112

   
   

   	Simeon Arms	614954
   	High Park Tavern	562841
   	The Veteran, Ryde	611313
   	The Black sheep Bar	811006
   	The Fleming Arms	243555
   	Pavilion Bar	617070
   	The White Hart Inn	883485
   	The Crown Hotel	562080
   	Artisan Bar and Kitchen	618555
   	The Railway	611500
   	Royal Esplanade Hotel	562549
   Name	Location	Contact number
   Leisure/Tourist	Commodore Cinema	564064
   Venues	Superbowl	617070
   	Waterside Pool	563656
   	Kingdom Play	716020
   Churches/Community	All Saints C of E Church	472535
   Halls	St Michaels C of E Church	472535
   	St John’s C of E Church	564433
   	St Mary’s Catholic Church	812127
   	Ryde Baptist Church	812774
   	Ryde Methodist Church	812028
   	Ryde Elim Church	615965

   
   

   Grace Church St James’ Church Ryde United Reformed Church Zion Chapel

   568807 566381 602782 718911

   
   

8. ‌Identified Mobile Testing Unit Locations for Pandemic.

   
   

   See https://www.iow.gov.uk/Council/OtherServices/Public-Health- Coronavirus-PANDEMIC/NHS-PANDEMIC-App-and-Testing for up-to-date information.

   
   

9. ‌Review

To ensure the currency and accuracy of the document the Community Emergency & Pandemic Plan will be reviewed on an annual basis. The next review date will be: 30 Sept 2025

‌Appendices

‌Appendix 1

Community Response Team Activation Guidance Documents and Response Tools

ACTIVATION OF THE PLAN

This plan will be activated when an emergency has occurred, or if warnings are received prior to an anticipated event.

It will also be activated when emergency services need support or are not able to attend immediately e.g. in severe weather.

If this is the case, the Community Response Team will assess the situation, ring Emergency Services if necessary and consult with the Isle of Wight Council.

The Community Response Team will then put all or part of the Plan into effect as appropriate.

Follow Community Response Team Triggers and Activation Procedure overleaf.

Begin recording details on the Log sheet including:-

• Any decisions made and why

• Actions taken

• Who you spoke to and what you said (including contact numbers)

• Any information received

Community Response Team Triggers and Activation

Ensure notes are taken and a record of agreed actions from the meeting. If a decision is reached to activate the Community Response Plan remember to follow the appropriate check sheets in the Annexes.

Activation of the Plan

Having a Community Emergency Response Plan is not a substitute for calling 999 if there is risk to life. This procedure details the call out order, communicating of information to the community and logging of actions.

• When an emergency happens, you will need to know how to activate your plan and contact your volunteers.

  
  

• You will have made your Community Response Team (CRT) aware of the plan as part of your planning process, so in most circumstances you will activate your plan in response to a call from the local category 1 responders (eg local authority, emergency services etc). You should work with them to identify how they will contact you and how you should contact them.

  
  

• You should develop a series of triggers you can use as a community to decide whether and when to take action.

  
  

• Using your list of skills, people and resources, you will need to decide what you can do to safely support the work of the local emergency responders.

  
  

  ‌Community Response Team

  First Community Response Team Meeting – (A sample draft agenda for your first meeting in an emergency situation is provided in Appendix 2.) It is important to make sure that everyone is safe and working in a co-ordinated way.

  
  

  Incident Co-ordination

  St Thomas’ Church

The community has identified their Emergency Meeting Points (EMP) as follows: The primary EMP will be at:

The secondary EMP will be at:

EMP equipment is located at:

Upon arrival of the emergency services, who may locate at a different EMP, the Community Response Team Co-ordinator (CRC) should make him/herself known to the emergency services. They should provide them with a copy of this Community Emergency Response Plan and be available to provide local knowledge.

A Community Response Team should be established to co-ordinate the community’s response to an incident. They are also responsible for keeping the plan up to date.

EVACUATION – During an emergency it may be necessary for some members of your community to be evacuated from their homes to a safe place. Speak to those co-ordinating the response to see what role the CRT can play. You may be able to assist with door knocking and the delivering of emergency messages or the running of a rest centre.

COMMUNICATIONS – Discuss how to cope if communications are disrupted in the area. You may have access to two-way radios or amateur radio groups. It may be necessary to consider door knocking as an option to communicate with the public. It is important to ensure that any messages delivered to the community are consistent with those issued by local or national authorities.

A sample Telephone Tree for cascading information.

The Telephone Tree works as a pyramid, with the coordinator at the top making the first call to two people; in turn they call an assigned set of people and so on until the tree is complete.

Telephone Tree Clerk/Deputy Clerk RTC 811105/ 07923469010

07563104088

Chris Turvey Liam Pearce

07791869262 07375521719

Planning Officer

The role of the Community Response Team Co-ordinator is to:

• Pull together the Community Response Plan

• Ensure that the plan is regularly reviewed and updated.

• Report annually to the community, detailing if the plan has been activated and highlighting any changes to the Community Response Team members. (Possibly via a Parish/Town Council Meeting)

• Act as the main contact point for your local community area and the emergency services, to ensure that two-way communication is continually maintained.

• Ensure that the appropriate authorities and individuals are notified.

• Speak on behalf of the community as required

• Communicate important messages to the community. (Consider signage/local radio etc) Please note: Press enquiries should be directed to your local councillor or Parish/Town Clerk. In some instances the Emergency Services will take the lead with media enquiries

• Delegate specific roles to others members of the Community Response Team.

• Activate resources as required.

  
  

  Tasks should be delegated to team members as appropriate. The Co-ordinator should ensure that all team members are engaged in the planning and response processes.

  All members of the Community Response Team should:

• Reside in the community.

• Have good local knowledge.

• Be able to activate the support of the community.

• Speak on behalf of the community at incident meetings during and after the emergency.

• Ensure that the vulnerable are provided with additional assurance during an emergency.

• Ensure that communications are maintained within the community and to the Isle of Wight Council.

• Ensure that confidentiality is maintained where necessary.

• Maintain his/her own action log in the event of an emergency.

• Create a ‘grab bag’ containing the plan and any appropriate clothing/equipment that may be required.

• Have sufficient knowledge of the plan to act as designated Co-ordinator in their absence if required.

• The Deputy and other team members should support the Co-ordinator in carrying out their role.

Appendix 2.

Community Response Team Meeting Agenda

In the event of an emergency and your plan’s activation, this suggested agenda can help guide your response.

Date:

Time:

Location:

Attendees:

1. ‌What is the current situation?

   Location of the emergency. Is it near:

   A school?

   A vulnerable area?

   A main access route?

   Type of emergency:

   Is there a threat to life?

   Has electricity, gas or water been affected?

   
   

2. Are there any vulnerable people involved?

   Elderly

   Families with children

   
   

3. What local skills and resources do we need?

   Food?

   Off-road vehicles? Blankets?

   Shelter?

   
   

4. ‌Establishing contact with the emergency services

5. ‌How can we support the emergency services?

6. ‌Risks

   ‌Identify and address risks associated with the plan, complete risk assessments for any tasks to be undertaken by community volunteers to include Pandemic specific measures.

7. ‌What actions can safely be taken?

   ‌Allocate actions within the Community Outbreak Co-ordination Team

8. ‌Who is going to take the lead for the agreed actions?

9. ‌Provide updates

   ‌To the Town / Parish Council, relevant authorities

10. Any other issues?

11. Date, time and location of next meeting

‌Appendix 3.

Extract from the Isle of Wight PANDEMIC Prevention, Incident and Outbreak Control Plan

Types of High-risk settings, locations and communities on the Isle of Wight

(pp.36-37)

‌Appendix 4.‌

Log Sheet

Appendix 5.

Map of the Community

‌Appendix 6.

PANDEMIC Guidance

Government latest information and guidance:

https://www.gov.uk/coronavirus?gclid=EAIaIQobChMInd2yiafF6wIVw7HtCh1VTwfJEAAYAS AAEgLZLvD_BwE

Health & Safety Executive Coronavirus (PANDEMIC) latest information and advice: https://www.hse.gov.uk/coronavirus/index.htm

Government PANDEMIC guidance for voluntary, community and social enterprise organisations:

https://www.gov.uk/guidance/Pandemic-guidance-for-voluntary-community-and-social- enterprise-organisations

‌Appendix 7.‌

Useful Contacts

Appendix 8.

Risk Assessment Matrix

The matrix works by selecting the appropriate consequences from across the bottom, and then cross referencing against the row containing the likelihood, to read off the estimated risk rating.

Risk matrix 5x5 breakdown

Risk Rating is calculated by multiplying the likelihood against the consequences, e.g. taking a likelihood of 4, which is classified as Probable, and multiplying this against a consequence of 2, which is classified as a Minor injury, First Aid required, would give you an overall risk rating of 8, which would be risk rated as a low risk.

Low risk equals 1 to 8.

Low Risks are largely acceptable, subject to reviews periodically, or after significant change.

Medium risk equals 9 to 15.

Medium Risks should only be tolerated for the short-term and then only whilst further control measures to mitigate the risk are being planned and introduced, within a defined time period. Note: Medium risks can be an organisation’s greatest risk due to the fact that they can be tolerated in the short-term.

High risk equals 16 to 25.

High Risks activities should cease immediately until further control measures to mitigate the risk are introduced.

Appendix 9:

Electrician

Contractors List

Lemlec Electrical Ltd Ryan Smith-Matthews ryan@lemlecelectrical.co.uk 07903392475/01983 294557

Browne Electrical Services Ltd Jordan Browne Browneelectricalservices@gmail.com 07765065257

Highbury Mechanical Engineering

David Mayes david@highbury-uk.co.uk 07799475595

Ben Allman Bacontractors.iow@gmail.com 07854480050

Test the Wight

Jason O’Donnell jason@testthewest.co.uk 01983 566510

PAT Testing (office 2 yearly/Network Ryde yearly)

NDLE Ltd

Neil 07931708586

Plumbing Lemlec Plumbing Sam/Ryan

07752260597/01983 294557

admin@lemlecmechanical.co.uk Highbury Mechanical Engineering David Mayes

david@highbury-uk.co.uk 07799475595

WJ Wetherick Plumbing & Heating

Waz1705@sky.com 07780 692894

MG Heating

Ray

ray@mgheating.co.uk / info@mgheating.co.uk 01983 537331

Drainage & Rodding

Dial a Rod Engineering Services

dares@btconnect.com 01983 524245

The Rod Father

Paul Keenen The_rodfather@hotmail.co.uk 07758766654

Renodrain

General Maintenance/carpentry

Tko plastering & renovation Orlando Henderson Doeman100.oh@gmail.com 07503035510

Nicholas J Mulhern Nick Mulhern njmulhern@btinternet.com 07855228439

(Skatepark Repairs)

Landscaping & Ground Maintenance

Doug Solutions Doug Mitchell 07521062934

Brighstone Landscaping Steve Austin Steve.austin@brighstone.net 07834051219

(Contact for beach cleaning)

ID Verde

Graham Colenutt Graham.colenutt@idverde.co.uk 07384520748/01983 525955

(contact for planting of flowers in Ryde)

John O’Conner

Stan

01983 533347

07711163205

(Contact for hedge cutting around Eastern Toilets & trees around the Flagpole)

Waste Removal JL Clearance Jack Langridge

Jlclearance84@gmail.com 07526213674

Humpty Dump Laura Hales hdwaste@live.co.uk 07866318810

Ace Waste

John Keywood info@acewasteiw.co.uk 07413794169/01983 855926

Biffa

Luke McCormick Luke.mccormick@biffa.co.uk 01983 821242

Head Office – 0800 307307 medinaservicegroup@biffa.co.uk

(specialist waste removal & Skip hire for allotments)

Locksmiths

Chant lock & Security Service Christine enquiries@chantlocklocksmiths.co.uk 01983 528277

Hursts (keycutting) Ryde

01983 562379

Lock & Quay (keycutting)

01983 811144

1st Glass & Locks

Mark Haynes mark@firstglassandlocks.co.uk 07961713805 / 01983 721848

Fire Safety Wight fire Steve Winter

steve@wightfire.co.uk Daniel Murphy daniel@wightfire.co.uk Jay Lock (Director) jay@wightfire.co.uk 01983 407155

Island Roads Ltd

James Adsett James.adsett@islandroads.com 07714593512

Dave Wallis (Operation Manager) Dave.wallis@islandroads.com 01983 828500

(Contact for machine clean skatepark)

N-Viro Limited Ashley White enquiries@nviro.co.uk 01983 550200

Computer/Phoneline Systems

PC Consultants

Daniel Dunn Daniel.dunn@pcconsultants.co.uk 07528908472/01983 811711

Maintenance Supplies Plumbing Supplies Woods Trade Supplies ryde@woodsiw.co.uk

01983 616314

Hursts Ryde

01983 562379

Screwfix

0333 011 2112

Security

Vectis Group Security Ltd Amy Betteridge info@vectisgroupsecurity.co.uk 01983 533582

Southern Vectis

Simon Moye (Operations Manager) Simon.moye@southernvectis.com 01983 827055

Legionella Testing

WSM Associates Ltd Shaun Winslow Shaun@wsm-associates.com 07884589144

Carl Folkes

Carl@wsm-associates.com 07809388274

Sani-Bins RTC & Network Ryde

Island Environmental Hygiene Ltd Hannah Bagnall accounts@islandenvironmentalhygiene.co.uk 01983 721943

Wallgate Servicing/Repairs

Wallgate

Yvonne Nash (Service Coordinator) ynash@wallgate.com

01722 744954 (Ext 116)

My PA

mypa@e-pa.com 01983 861001

Ryde Town Council/10 Lind Street

Landlord

Peter Rawling Peterrawling@btinternet.com

BSC Management IW Ltd Gillian Shaw gls@bscmanagement.co.uk 01983 527100

Fire & Rescue service (Fire Drill) 020 3162 0063

First Aid Box contents replenishment

Online First Aid

1st Floor, Unit 3 The Technology Park, Colin deep Lane, London, NW9 6BX 0844 884 5859

sales@firstaid.co.uk

Useful Numbers Garfield Church

John (Garfield Church) 07384 643108

Helen Wilke (Letting Officer for Garfield Church) 07858 599648

Building next to the St Johns toilets

Community Hall next to St John’s toilets 07908 545759

The Ryde Super Bowl

Neil Bradley (General Manager)

The Pavilion, Esplanade, The Pavilion, Esplanade, Po33 2El, Ryde, Isle Of Wight, England, Ryde PO33 2EL

01983 617070

sales.ryde@justbowl.co.uk

IWCC

Isle of Wight Council Switchboard: 01983 82100. Andy Bond (IWCC- Estate Team) 07970 009765.

Cherry (HM Coast Guard). 07772 352218.

Mark Downer (IWC Parking). 01983 821000 Ext: 8702.

Mark.Downer@IOW.gov.uk

Steve Crithlow (IWCC) Open Spaces. 01983 823999.

IWCC Building Control.

Building Control (IWCC)

Peter Millward (Building Control Inspector) peter.millward@iow.gov.uk

01983 823580

IWCC Fire Officer (signed of).

Chas Wright | Business Fire Safety Officer| Isle of Wight Fire & Rescue Service

Business Fire Safety | Newport Fire Station | South Street| Newport | Isle of Wight | PO301 JQ IWCC Fire Safety Business

(01983) 823184

Charles.wright@iow.gov.uk www.iwight.com/business/fire-and-rescue

Additional Information: All fire prevention works which are carried out due to being identified through an independent Fire Risk Assessment (from such companies as \Wight Fire) but be signed off by the IWCC. As such Chase Right is the Fire officer for the IWCC Fire Safety Business who is responsible for signing of such works. Previously signed of the RTC offices after fire door works.

Hamilton & Marshall Funeral Directors. 01983 210620

Southern Monitoring (alarm 147).

0844 871 2223

Fire & Rescue Service (Contact Centre). (Fire drill) 020 3162 0063

Water Suppliers

Business Stream.

0330 123 2000

Southern Water.

01962 716631

SSE (Local Department) to contact in relation to issues such as Cables, electrical distribution & power cuts in the Ryde, IOW area:

SSE

08000727282

Alternative number for IOW based depot. (01983) 817100

RTC Wi-Fi Password

Visitor Wi-fi logon: Rtcguest10

Energy Companies

Npower Business: 08000093704 British Gas Business: 03331221977 SSE Business: 08000723317

SSE email address for quotes: direct.sales.basingstoke@sse.com

Scottish Power: 08000740052

Business Stream Online Log on

Company: Business Stream

Website: www.business-stream.co.uk

Email address: accounts@rydetowncouncil.gov.uk Password: RTCadmin17

Street Link: online log on details

Website: https://www.streetlink.org.uk/ Email: facilities@rydetowncouncil.gov.uk Password: Rtc1016!*

Additional notes: to report rough sleepers.

PCSO Ryde

Steve Hull

stephen.hull@hampshire.pnn.police.uk

Darren Fennell

Darren.fennell@hampshire.pnn.police.uk

‌Ryde Town Council Flood Action Plan

All actions only to be undertaken if it is safe to do so, do not walk through or work in flood water and wear appropriate PPE.

Prior to undertaking any of the following actions, a group of volunteers must be established, who should be briefed on safety requirements prior to being deployed, and risk assessments adhered to. (see below risk assessment)

1. Alert the emergency services on 999 if they have not yet been contacted

2. Take yourself to a safe distance away from the emergency to ensure you are in no immediate danger if possible

3. Contact the Community Emergency Team and discuss the situation

4. Assess the type and severity of the situation with this Emergency Plan

5. Work with associated groups to prepare for, mitigate and recover from the emergency – specific actions for members as follows:

   
   

   • House checks on vulnerable persons.

   • Assistance with sandbag filling and delivery

   • Assisting with sandbagging property

   • Provision of information and support for those flooded. (field work)

   • Identification of a flood Information Hub for provision of information/support

   • Establishment of a temporary place of shelter if needed (warm hub)

   • Intelligence gathering including taking photographs of flooded locations/properties.

   • Support with clean-up and other recovery operations.

HAZARDS: (This list is not exhaustive)

OTHER HAZARDS IDENTIFIED: (Insert below those not included in above list)

CONTROL MEASURES CONSIDER: (This list is not exhaustive)

FURTHER CONTROLS IMPLEMENTED (And any further information)

Form Completed By:                              

Signature:                                      

Date:                                        

Sandbag Locations – pre-identified locations.

Island Roads maintain 3 strategic locations for sandbags in line with flood warning areas, the locations are:

• Simeon Street Rec, Ryde (400)

• St Mary's Car Park, Cowes (600)

• Well Road, East Cowes (300)

In addition, a further location may be used in Ryde at Ashley Gardens, opposite North End of Monkton Memorial Gardens at the bottom of Westhill Road, the Simeon Arms.

Map of Flood Risk Areas

Drop in some maps of Ryde and highlight likely impact zones….

Actions for Residents

Based on recent experience, owners of properties in these areas are advised to:

• Register NOW to get a FREE automated phone message from the Environment Agency’s Floodline Alert/Warning - call 0345 988 1188 OR go to Sign up for flood warnings - GOV.UK (www.gov.uk)

  
  

• Plan ahead for flooding - EA advice: https://flood-warning-information.service.gov.uk/plan-ahead-for- flooding

  
  

• Be alert to the weather forecasts from the Met Office of other reliable source

  
  

• Get up to date information and advice from : Severe weather (iow.gov.uk) or WeatherReady - Met Office

Deployed Volunteer Capture List: